Privacy Policy
StayConnect Systems is committed to protecting the privacy of individuals who visit our online platform, use our services, or otherwise interact with us. This privacy policy describes how we collect, use, and share your personal information and the rights you have regarding your information.
Information We Collect
We collect information to provide our services, operate our business, and improve our platform. The types of information we may collect include:
Personal identifiers: Information that can identify you directly or indirectly, such as your name, username, or other similar identifiers.
Contact information: Details like your email address, postal address (if provided), or phone number (if provided).
Account information: Credentials used to access our services, and details related to your account usage.
Payment information: Details necessary to process payments for our services, which may include payment card information processed via secure third-party payment processors.
Technical information: Information about your device and how you access our platform, including IP address, browser type, operating system, referring URLs, and device identifiers.
Usage information: Details about how you use our services, such as the pages you visit, features you use, and the duration of your sessions.
Communications: Information contained in communications you send to us, such as customer service inquiries or feedback.
How We Use Your Information
We use the information we collect for various purposes, including:
Providing and maintaining our services: To operate our platform, manage your account, and provide the specific services you request, such as channel management, booking engine integration, and property management system integration.
Improving and developing our services: To understand how our services are used, troubleshoot issues, and develop new features and functionality.
Communication: To send you technical notices, updates, security alerts, and administrative messages, and to respond to your questions and requests.
Marketing and promotion: To send you promotional communications about our services, where permitted by applicable law. You can opt-out of receiving marketing communications at any time.
Compliance with legal obligations: To comply with applicable laws, regulations, legal processes, and government requests.
Protecting our rights and interests: To detect, prevent, and address fraud, security issues, or technical problems, and to protect our rights and property.
Legal Basis for Processing
We process your personal information based on several legal grounds:
Consent: Where you have given us clear consent for specific processing purposes.
Contractual necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Legal obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
Legitimate interests: Where processing is necessary for the purposes of our legitimate interests or those of a third party, provided that these interests are not overridden by your fundamental rights and freedoms.
Sharing Your Information
We may share your information with third parties in the following circumstances:
Service Providers: We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as hosting, data analysis, payment processing, customer support, and marketing assistance. These third parties are authorized to use your information only as necessary to provide these services to us.
Affiliates: We may share your information with companies within the StayConnect Systems group for the purposes outlined in this policy.
Business Transfers: In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the personal safety of users of the service or the public.
Aggregated or De-identified Data: We may share aggregated or de-identified information which cannot reasonably be used to identify you.
Data Security
We implement technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The criteria used to determine the retention periods include the duration of our relationship with you, legal obligations, and the necessity of the data for our business operations.
Your Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
Right to Access: You have the right to request access to the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure: You have the right to request that we delete your personal information under certain conditions.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal information under certain conditions.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and have the right to transmit those data to another controller under certain conditions.
Right to Withdraw Consent: Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
Cookies and Similar Technologies
Our site may use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
International Data Transfers
Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. By using our services, you consent to this transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 18 without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We will update the "Last Updated" date at the top of the privacy policy. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
Contact Us
If you have any questions about this privacy policy, please contact us by writing to:
StayConnect Systems
1600 Blake Street, Suite 300
Denver, Colorado 80202
US